FAQ

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

Your order is shipped within 7 to 15 days. Our average delivery times are then 15 to 21 business days worldwide.

WHERE DO YOU SHIP AND WHAT ARE THE SHIPPING FEES?

We ship worldwide. Shipping is FREE on most of orders.

WHERE ARE YOU BASED?

Our company is based in Canada.

WHO DELIVERS MY ORDER?

Your items are delivered by your local postal service.

WHAT ARE THE DELIVERY HOURS?

Items are delivered according to the delivery schedule of your local post office.

WHAT HAPPENS IF NO ONE IS AT HOME?

Don’t worry. If the package is small enough, it will be placed in your mailbox. Otherwise, your parcel will be left at your local post office, where you can collect it.

I ENTERED THE WRONG ADDRESS. WHAT SHOULD I DO?

Don’t worry. If your order has not yet been shipped, contact us immediately and we will gladly update your information.

However, in accordance with our Terms and Conditions of Sale, once an order has been shipped from our warehouse, no further modifications can be made.

IS YOUR WEBSITE SECURE?

Yes, our website is 100% secure in fact, we could even say 300% secure.

First, the website you are visiting runs on an HTTPS server (the small padlock icon on the left side of the URL confirms this). While many websites only secure their checkout pages, all pages on our site are fully secured and protected against hacking or malicious software.

For payments, we use Stripe and PayPal, which are global leaders in secure online transactions.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Currently, you can pay by credit/debit card or via PayPal on our website.

We do not accept checks, bank transfers, or cash on delivery.

WHAT IF I AM NOT SATISFIED WITH MY PRODUCT?

We offer a 100% Satisfaction Guarantee.

If for any reason the product does not meet your expectations, you may return it within 25 days of receipt for a full refund.

All returned products must be in perfect condition, and return shipping costs are the responsibility of the customer. Proof of postage must be sent to us by email as confirmation of return.

STILL HAVE QUESTIONS?

If you have any further questions, please feel free to contact us by email at: sanamo2025@hotmail.com